Refunds and cancellations
Last updated 6 October 2026. Written to be read. If anything is unclear, write to us.
Draft. This page is being reviewed by our lawyer before reservations open. The substance won't change; the wording might.
₹0 today. When you reserve, you approve an e-mandate capped at exactly the total shown. It's debited only if the campaign hits its target by its closing date.
Target missed
The mandate is cancelled and nothing is charged. You don't need to do anything.
Cancelling before the campaign closes
Cancel from your dashboard at any time before the closing date. The mandate is cancelled and nothing is charged. You can also cancel the mandate with your bank.
If a debit fails
We tell you, and request it again after 3 days, up to 3 more times. If none succeed, the reservation lapses and nothing is charged.
After the campaign is funded
Production starts once the target is hit, so cancellations after the closing date aren't possible. The delivery promise below still applies.
Order not delivered
If your order hasn't shipped within 30 days of the delivery month shown on the campaign, you can ask for a full refund. See the delivery-failure policy.
Damaged in transit
Send a photo within 48 hours of delivery. The maker will replace the item or refund you.
How refunds are paid
Refunds go back to the account the debit came from, through Razorpay, within 7 working days of approval. The maker is the seller and funds the refund.